In information technology, managed security services usually are computer network security services that have been outsourced, often to a managed security services provider. Such services come into effect, when a number of Internet Service Providers began offering managed security services to their subscribers.
These security managed services provided firewalls, security software, and other hardware and/or applications to the subscribers. Security managed services may be delivered to individual computers on a subscription basis or be offered as an on-premise service. A typical Internet security managed service provides the following benefits to its customers:
While many Internet security managed services providers to provide their customers with the benefits of these specific benefits, there are some characteristics which all Internet security managed services providers must possess. This is perhaps the most important characteristic of all, and this is why it is the basic requirement of any managed security services provider – customer satisfaction. Customers must be satisfied first and foremost with the service that they receive from their security managed service providers; this includes the service which is provided by the in-house or outsourced IT team.
Satisfied customers should also be given access to training and support resources through the Internet security managed service provider; the same can be extended to the customers who subscribe to the in-house or outsourced IT team as well. In addition to these, satisfied customers should also be given the option to choose their own IT partner for the maintenance and management of the network, as well as options such as training, remote management, and security updates.
Apart from these, customers should also be given the benefits of in-house expertise, resources and knowledge. While many Internet security managed service providers offer their customers the advantage of in-house technical expertise, this is not always the case. This is because security issues can be complex and many times even the in-house expertise can prove insufficient.
Therefore, it is highly recommended that security issues which are complex should be left to the hands of an outside provider who has both the in-house and remote IT expertise. By providing customers with the benefits mentioned above, a managed security services provider is ensuring that they get the maximum possible value for money; this is an important feature when it comes to choosing the right security provider for one’s business.
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